While our home office is based in Shropham, Attleborough, we serve most areas within South Norfolk, Breckland and surrounding regions. If you’re outside of these areas, please just ask and we will let you know if our team can help, or point you in the direction of someone who can.

We generally try to keep our lead time to a realistic 8-12 week lead time, however during peak seasons this can often be 16-20 weeks depending on the scale of projects currently on our books.

We may temporarily close the diary to new enquiries and clients when we are at capacity or exceeding these time frames.

Yes. A link to our standard client agreement contract is provided with all our proposals, estimates and invoices. You can also access this via your client portal, and it can also be viewed via this website.

Of course if you have any concerns regarding the client agreement, you are always more than welcome to discuss these with us directly, and we’re more than happy to help ease any concerns.

Not all our prospective clients want us to supply materials, but we do prefer it when we do. This is because, we can gauge the quality of materials we supply, while we have no control over the quality (or in some cases there lack of) of materials supplied by a client.

We do have a recommendations and preferred suppliers list available, but it’s just as important to note that there are some suppliers we will simply refuse to work with because of the lack of quality in products they supply.

Another reason we prefer to supply, is in case anything goes wrong. If materials fail and we have not supplied these, this falls outside the scope of our control. If materials that we have supplied fail, we can reenforce manufacturers guarantees and warranties to have items replaced at no additional cost. If we have not supplied, this is out of the scope of our control, and you - as the client - will be liable for additional costs for replacement.

In short, we have zero tolerance for deception and manipulation, we will not have that within our company. We pride ourselves on being as open, honest and transparent with as possible in all things, especially our pricing, and we will do everything within our power to keep within your budget as best as possible.

Obviously, there are times when unforeseen circumstances mean that certain material costs or indeed labour hours may vary, especially as projects change which may affect your final balance, however we will always keep you informed and work with you to ensure there are no nasty or un-welcomed surprises!

With exception to the Directors and Apprentice(s), our entire core team are fully vetted, and trusted sub-contractors .

The reason we choose to subcontract our team (as opposed to employing them), is because we believe “the labourer is worthy of his hire”.

We take care of our subcontractors, and ensure they are paid according to their level of expertise (as opposed to the national living/minimum wage expected for employees).

We know and trust that our team will invest in, and produce high quality workmanship on each and every job, because they are not only representatives of Neways, but also of themselves.

While we pride ourselves on being able to offer a complete building and renovation service, we specialise in interior renovations (the pretty bits). Each of our team members specialises in their own field, allowing us to offer you a well rounded, specialist service from concept and interior design, to project completion.

The vast majority of our team have been actively involved in the building industry for 20-30 years. Our Director, Simon Tingley has been in the building trade for 40+ years, and of course, we are actively supporting the next generation, working with apprentices who are just starting out.

While there is certainly an appeal to having a more experienced team, it’s just as important to ensure the next generation are given opportunities to learn, strengthen & develop new skill(s).

We offer free, no obligation estimates for all building and renovations projects, however, we do also offer separate consultation & take-off service(s) which are charged at our starting day-rate + VAT.

These services are not one and the same and should not be confused.

When providing quotations (which are set prices), as contractors, we have to take into consideration and make allowances for all the ‘worst case scenarios’ that could potentially arise increasing costs incurred to us throughout any given project.

At Neways, we predominately provide proposals/estimates, as this allows for an element of flexibility that works in your favour as a client, ultimately with the aim to save you money.

For example; if we allow a specific project to take four weeks and it only takes two, with an estimate, you would only be charged for the two weeks it took to complete the project, while with a quote you would still need to pay the full amount - and you could almost certainly guarantee the rate would be higher by at least 70% - 80% if not double!

Firstly, you are quite right to ensure you are not handing over money to just anyone; always check the credibility of a builder/tradesman before handing any payments over!

At Neways we ask for a 50% deposit to be paid before we commence any project. This acts as your commitment to having us carry out your project, and our commitment to completing it for you; this also allows us to order the required materials in sufficient time, help cover time and administration costs incurred during the planning & preparation phase, and will secure your project into our diary for completion within a set and agreed time-frame.

We aren’t a huge company, and unlike larger firms, we simply don’t have the resources to bank roll the initial stages of any project.

It’s important to remember that we want your project to go as smoothly and successfully as possible, and we will always go above and beyond to support you as best we can through your project developments (especially if/when problems arise).

We will always endeavour to resolve any client disputes fully and fairly through our own internal processes however, in the event a complaint cannot be resolved internally, we will write a final letter to you called a 'deadlock' letter.

This letter signals that we have reached the end of our internal complaints procedure and that you may now progress your issues to independent dispute resolution through a third party mediator either through the Federation of Master Builders, or Norfolk’s Trusted Trader Scheme.

We are very mindful when working with clients, that budget is a very important, and sometimes limiting factor. 100% of projects where the scope of works is not changed during the project development, remain within budget, and sometimes under.

With that said, when the scope of works changes once a project has started or while it’s ongoing, this tends to exceed the initially proposed estimate, which we will always ensure you are aware of prior to finalising any changes to the scope of works.

It’s important to remember that there are some things we have no control over (ie; inflation and cost of materials), and we will always pass on any savings to you.